Frequently Asked Questions

What is your processing time and shipping policy?

In stock items ship within 1-2 business days. Polymer clay items normally take 2-3 days to make. Please allow longer processing times for beaded products, especially beaded bracelets.

FREE Local Pickup in Arlington VA 22207. FREE shipping for orders over $50. For all other orders we offer standard shipping for a flat rate of $5.00. Once made, orders are typically shipped within 1-2 business days.

Do you offer Refunds?

Due to the handcrafted nature of our products, refunds are not available at this time. In case of a defect, please email gillyandrose@gmail.com for assistance.

What types of products do you sell?

We sell statement jewelry made of polymer clay, seed beads and curated pieces. Most hardware is gold plated or stainless steel.

What should I expect from your Jewelry?

Our handcrafted jewelry is unique and made with care, showcasing individuality, and may exhibit minor variations. While resilient, they possess a delicate nature and prefer careful handling. To clean, wipe with soft damp cloth.

Is your jewelry Hypoallergenic?

The definition of hypoallergenic is that something is relatively unlikely to cause an allergic reaction. In regards to jewelry, everyone has different metal sensitivities. The most common sensitivity by far is Nickel. Most of our findings (posts, ear hooks, etc.) are Nickel free. Some may have a trace amount that rarely causes a reaction. 

What if my jewelry breaks?

Contact me via this page so I can fix it!